File a Complaint
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What is the File a Complaint service?
The File a Complaint service allows customers, DSA partners, referral partners, and website users to report issues, provide feedback, or request assistance regarding GS Financial Services.
Who can submit a complaint?
The following users can submit a complaint:
* Customers
* DSA Partners
* Referral Partners
* Website Users
What issues can I report?
You can file complaints related to:
* Loan Applications
* Credit Card Applications
* Loan Disbursement Delays
* Document Verification
* Partner Account Issues
* Referral Rewards
* Commission & Payout
* Payment Issues
* Website or Technical Problems
* Customer Support Experience
* Other Service-Related Concerns
Is there any charge to file a complaint?
No. Filing a complaint with GS Financial Services is completely free.
What information should I provide?
For faster resolution, please provide:
* Full Name
* Mobile Number
* Email Address
* Application ID, Partner ID, or Referral ID (if applicable)
* Complaint Category
* Detailed Description of the Issue
* Supporting Documents (if available)
Can I upload documents with my complaint?
Yes. You can upload supporting documents such as:
* Screenshots
* Loan Documents
* Payment Receipts
* Bank Statements
* Sanction Letters
* Other relevant files
How will I know that my complaint has been received?
After submitting the form, you'll receive an acknowledgment via Email, SMS, WhatsApp, or phone (depending on your registered contact details).
How long does it take to resolve a complaint?
* Acknowledgment: Within 24 hours * Initial Review: 1–2 Business Days * Resolution: Usually within 3–7 Business Days, depending on the complexity of the issue.
Can I track my complaint status?
Yes. If available, you can track your complaint using your Complaint Reference Number through the Track Complaint page or by contacting our support team.
What are the complaint status updates?
Your complaint may have one of the following statuses:
* Submitted
* Under Review
* In Progress
* Awaiting Additional Information
* Resolved
* Closed
.
What if I entered incorrect information?
Please contact our support team immediately. We will assist you in updating your complaint details if possible.
Can I submit more than one complaint?
Yes. You may submit separate complaints for different issues or applications.
What happens if my complaint requires additional information?
Our support team will contact you via phone, WhatsApp, or email to request the necessary details.
Can I file a complaint on behalf of someone else?
Yes, provided you have the customer's authorization and all required information.
Will my complaint remain confidential?
Yes. All complaints and personal information are handled securely and confidentially in accordance with our Privacy Policy.
What if I am not satisfied with the resolution?
If you are not satisfied, you may request a review by contacting our support team with your Complaint Reference Number.
Can I withdraw my complaint?
Yes. You may request to withdraw your complaint before it is resolved by contacting our support team.
Will I receive updates during the investigation?
Yes. We provide regular updates on your complaint status through Email, SMS, WhatsApp, or phone calls.
What should I do if my complaint is urgent?
For urgent matters, please contact our Customer Support Team directly through phone or WhatsApp for immediate assistance.
How can I contact GS Financial Services?
You can contact us through:
Contact Form
Email Support
Phone Support
WhatsApp Support
Our team is always ready to assist you with your financial needs.